Frequently Asked Questions
If your question isn’t listed here, please contact us and we will do our best to assist.
How do I view prices and make online purchases?
You can view our prices and make fast online purchases by following the simple 2 step registration process. To register simply ‘click’ on the “register here” button and enter your details. Once approved, you’ll be sent an email confirmation and you can then start placing orders immediately!
How much will my delivery cost?
All orders over $500 receive free shipping. For orders under $500 there is a $15 delivery fee Australia wide. All international deliveries are charged at a flat rate of $30.
Is GST included in the price?
Yes, GST is included in the price. What you see on a product is the price paid. There are no hidden or extra costs at checkout.
Is there a minimum purchase order?
There is no minimum order. We realise that sometimes you would like to buy a small quantity of pieces to try out first, so you are free to buy as little or as much as you like.
Will I receive confirmation of my order?
Yes, once you have placed your order we will send you a confirmation email to confirm receipt of your order.
Can I receive refunds on faulty goods?
Yes, we will happily refund or replace all faulty products. Simply contact us with the product code and we will refund or replace the item for you.
What if I am not happy with the product?
If you’re not happy with the product for any reason (or simply no reason at all) we will happily refund you the purchase cost or will supply a store credit. We will also pay all return shipping costs.
Please notify us within 7 days of receiving your product.
How long will my order take to be delivered?
Once your order has been received it will be shipped to you the same or next business day. Please allow 2-5 business days for delivery depending on location.
Can I cancel or change my order once I have submitted it?
Yes, you can cancel or change your order once you have submitted it. As we generally ship the next day, you will need to notify us by phone or email asap.
How do I pay for my order?
We use PayPal & Stripe for all credit card processing. This is a FREE service for you and ensures 100% security of your credit card details with added consumer protection services.
Remember, you do not need a PayPal account to checkout with PayPal. Upon checkout, simply click the ‘pay now’ button and you will be guided through the fast, safe and efficient process.
Can I pay via Bank Transfer?
Sure. Simply transfer the order balance to our Commonwealth Bank Account. Details are provided upon checkout.
When am I eligible to go on account?
You are able to apply for an account once you have paid and received 3 orders.
Can I view your products before purchasing?
Yes we have a showroom in Byron Bay where you are free to come and view our range of products.
If possible we will come to you and show you some of our range. For a viewing please contact us by phone or email to make an appointment.
If you have any other questions about ordering or any of our products please don’t hesitate to contact us – we are always happy to help.